Shipping policy

Free Shipping on Every Order

Shipping is free on all orders to the United States. There are no hidden fees at checkout.

Processing time

Orders are processed within 1-3 business days (Monday to Friday, excluding holidays). You'll receive a confirmation email as soon as your order is placed.

Delivery time

Once your order ships, delivery usually takes 4-8 business days, depending on your location. During peak seasons such as Black Friday and the holidays, deliveries may take a few extra days.

Order tracking

When your order ships, we'll email you a tracking number so you can follow your package until it arrives.

Shipping address

Please make sure your shipping address and phone number are correct before completing your order. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice a mistake, email us right away and we'll do our best to update it before the order ships.

Lost or delayed packages

If your order hasn't arrived within 15 business days of shipping, contact us and we'll help you locate it or send a replacement.

Contact

Questions about your shipment? Email us at HoodedHearth@protonmail.com.